Oil, Gas and Energy
50
Maintenance Engineering
213
Safety and Environment
69
Digital Innovation and Transformation
17
Hands-on Automation and Process Control
10
IT Management and Cyber Security
336
Sustainability
155
Business Continuity and Crisis Management
6
Security Management
16
Interpersonal Skills and Self Development
53
Planning and Strategy Management
220
Tourism Management
164
Financial Technology (FinTech)
4
AI in Administrative & Secretariat
12
Communication and Writing Skills
29
Legal
12
Healthcare and Pharmaceutical Management
258
Auditing and Governance, Risk and Compliance
266
Women Only Courses
Procurement and Stores
340
Engineering and Instrumentation
37
Contracts Management
186
Short Masters
2
National Workforce Development
263
Administration and Secretarial
149
Education Management Courses
12
Operations Readiness and Assurance
68
Construction Works
109
Public Relations
213
Project Management
182
Finance and Accounts
229
Public Institutions
134
AI in Customer Service
6
Transportation Management and Aviation
88
Marketing and Sales
163
Customer Service
49
Data Management and Business Intelligence
25
Graphics & Design Skills Courses
17
Supervisory Management
412
AI in Strategic Planning
14
Operational Excellence
128
Banking, Insurance and Financial Services
156
The Hospitality Performance Management Training Course is one of the specialised Hospitality & Tourism Management Courses designed to help hospitality professionals develop effective systems for measuring, evaluating, and improving employee and organisational performance. This practical programme focuses on Hospitality Performance by introducing proven methods for setting performance standards, monitoring KPIs, enhancing employee productivity, maintaining excellent service quality, and conducting fair appraisal processes that align with business objectives.
Participants will gain practical knowledge of modern performance management frameworks used across hotels, resorts, restaurants, tourism organisations, and hospitality businesses. The course explores goal setting, performance reviews, coaching techniques, continuous feedback, performance analytics, employee engagement, and strategies for driving operational excellence. By the end of the programme, participants will be equipped to create a high-performance culture that improves customer satisfaction, employee development, and long-term organisational success.
By the end of the course, participants will be able to:
Target Audience
Module 1: Foundations of Hospitality Performance Management
Module 2: Setting Goals and Performance Standards
Module 3: KPIs and Performance Measurement
Module 4: Employee Productivity Improvement
Module 5: Service Quality Performance Management
Module 6: Performance Appraisal Systems
Module 7: Coaching, Feedback, and Employee Development
Module 8: Creating a High-Performance Hospitality Culture
© 2026 First Omani Training Institute. All rights reserved.
